Legal
Privacy Policy
This policy explains how KLUG Pool Services handles information collected through this website.
Information we collect
We collect the information you provide directly through our quote and contact forms: your name, email address, phone number, service address, pool details, preferred contact method, any message you write and any photos you choose to upload. We also collect limited technical information automatically, including IP address, browser type, device type, referring page and pages viewed.
How we use your information
We use your information to respond to quote and service requests, schedule and perform pool services, send service reports and invoices, respond to questions, and improve our website and services. We may contact you by your preferred method about your request or your active service account.
Advertising and analytics technologies
This website may use cookies and tracking pixels, including Google Analytics, Google Ads conversion tracking and the Meta (Facebook) Pixel, to measure website performance and the effectiveness of our advertising. These technologies may collect device identifiers, pages visited and actions taken such as submitting a quote form, and may be used to show you our ads on other platforms.
Your choices
You can block or delete cookies in your browser settings, opt out of Google Analytics using Google's browser add-on, and adjust ad personalization settings in your Google and Meta accounts. Blocking cookies will not prevent you from requesting a quote or contacting us.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate the business — website hosting, form and email delivery, scheduling and invoicing software, and advertising and analytics platforms — and only as needed to perform those functions. We may also disclose information when required by law or to protect our legal rights.
Data retention
Quote and contact submissions are retained for as long as needed to respond and, where a service relationship begins, for the duration of that relationship plus any period required for tax, warranty and legal recordkeeping. You may request earlier deletion of records not required to be retained.
Your rights
You may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where we are not legally required to retain it, and opt out of marketing communications at any time. We will respond to verified requests within a reasonable time frame.
Children's privacy
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Security
We use reasonable administrative and technical safeguards to protect the information submitted through this site. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new effective date.
Contact us
Questions about this policy or your information? Email klugpoolservice@gmail.com or call (805) 796-0609. KLUG Pool Services, serving Los Angeles County, CA and surrounding cities.